Frequently Asked Questions

Pay Online - Gentilly Woods Reserve A Unit - Gentilly Woods
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime.

How much notice needs to be given before I move out?
We require a 10 day written notice before you move out. Our staff will go over that process at the time of signing.

What type of documentation do I need to provide in order to rent a space?
We require a Government issued form of ID (example: driver’s license, state id, or passport)

Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise.

Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own security pass code that will allow you access 7 days a week.

How do I make a payment?
You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.

What forms of payments do you accept?
Cash, Checks, Money Orders, VISA, MasterCard, American Express and Discover.

Do you sell boxes and storage supplies?
No, not at this time.

How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance.

Do I need to bring my own lock?
We encourage tenants to bring their own locks at time of move-in; however we also sell two different locks for your convenience ($4 or $6).

Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.

What are the hours of operation?
Both locations are open Monday-Friday from 8am-6pm, Saturday from 8am-5pm, and Sunday from 1pm-5pm. Our Gate Access Hour are daily from 7am-7pm.
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